ScienceSoft and an anonymised omnichannel retailer: Ecommerce platform functional testing case analysed

Verdict: what is checkable

Client profile as published

Client

a multi-industry company running chains of gas stations, roadside diners, gardening centers, as well as retail and wholesale stores nationwide (the vendor's description; the vendor does not name the client)

Segment

Enterprise omnichannel

Region

not stated in the source

Channels

stores and ecommerce

Size indicators

chains of gas stations, roadside diners, gardening centers, as well as retail and wholesale stores nationwide

The client description and size indicators are quoted from the source; segment, region and channels are this site's classification. [ev-1376]

Systems in scope

• Ecommerce platform: named in the Challenge section (new B2C e-store alongside the existing online B2B store); platform not named
• Integrations: named in the Challenge section ("The new B2C e-store had to be integrated with the Customer’s ERP system") and in the Solution section (integration testing of ERP request handling from both e-stores)

Where the source names each system is quoted or summarised from the case page. [ev-1376]

Problem as stated

The client ran an ERP, a BI module and a B2B online store. To widen trade it added a B2C e-store for individual buyers, which had to work with the ERP while the B2B store kept running. During the project, a legal change that made electronic invoices obligatory from July 2016 added a new ERP block for creating, signing and storing invoices, which also had to be tested. [ev-1376]

the old B2B store remained fully functional (quoted from the source)

Approach

Testing types

functional (main scope: functional)

Team shape

not stated

Duration

not stated

Engagement model

not stated

Tooling named in the source

Atlassian JIRA, VMWare Workstation, MS Analysis Services, Mindjet Mind Manager, SQL Server Management Studio, SQL Server Reporting Services, .NET, C#, Perforce

Metrics claimed

The case publishes no metric.

What the case does not say

• Baseline before the engagement.
• Measurement method.
• Duration over which the metric held.
• Team size on both sides.
• Cost.
• What was out of scope.
• Whether the client is still a client.

Reading notes for a buyer

This case speaks to the scenario “First outsourced QA team for a mid-size retailer” and feeds dimension D2 (Retail system coverage) of the methodology. A question to put to ScienceSoft:

Which order and checkout flows between the consumer e-store and the ERP did regression cover, and how many test cases did it hold? [ev-1376]

Source and verification

Source

Testing of a B2C Ecommerce Solution for a Multi-Industry Company - Case Study

Published

not dated by the vendor

Verified

2026-10-30

Evidence grade

secondary

Corroborating sources

none found

Vendor profile: ScienceSoft. System facet: Ecommerce platform testing vendors.