Zensar and an anonymised omnichannel retailer: Manhattan WMOS functional testing case analysed

Verdict: what is checkable

Client profile as published

Client

A leading retailer operating a large distribution network (the vendor's description; the vendor does not name the client)

Segment

Enterprise omnichannel

Region

not stated in the source

Channels

not stated

Size indicators

operating a large distribution network

The client description and size indicators are quoted from the source; segment, region and channels are this site's classification. [ev-1757]

Systems in scope

• WMS (warehouse management system: software that runs receiving, storage, picking and shipping inside a distribution center.) (Manhattan WMOS 2010): named in the title, Summary and Client overview sections
• Integrations (goods-to-person robotics, automated packing, sortation, conveyors, MHE and enterprise interfaces): named in the Summary and Solution sections

Where the source names each system is quoted or summarised from the case page. [ev-1757]

Problem as stated

The retailer's existing warehouse ran on Manhattan WMOS 2010 and needed more throughput, better use of storage and less manual work to cope with rising volumes and peak days. New automation, including goods-to-person robots, packing, sortation and conveyors, had to be connected to the existing platform while the warehouse kept operating. [ev-1757]

without disrupting business continuity (quoted from the source)

Approach

Testing types

functional (main scope: functional)

Team shape

not stated

Duration

not stated

Engagement model

not stated

Tooling named in the source

none named

Metrics claimed

What the case does not say

• Baseline before the engagement.
• Measurement method.
• Duration over which the metric held.
• Team size on both sides.
• Cost.
• What was out of scope.
• Whether the client is still a client.
• Date of the work.

Reading notes for a buyer

This case speaks to the scenario “OMS (order management system: software that routes, splits and tracks customer orders across stores, warehouses and carriers.) or WMS replacement” and feeds dimension D2 (Retail system coverage) of the methodology. A question to put to Zensar:

How did you test the robot, sortation and conveyor integrations with Manhattan WMOS while the warehouse stayed live? [ev-1757]

Source and verification

Source

Driving Next-generation Fulfillment with Manhattan WMOS 2010 and Brownfield Warehouse Automation

Published

not dated by the vendor

Verified

2026-10-30

Evidence grade

secondary

Corroborating sources

none found

Vendor profile: Zensar. System facet: OMS and WMS testing vendors.