Zensar and an anonymised omnichannel retailer: WMS functional testing case analysed
Verdict: what is checkable
The evidence grade (this site's label for how a case is sourced: primary with client or press confirmation, secondary when vendor-hosted only.) is secondary: the only source is the vendor's own page; of 6 metrics, 0 are verifiable yes, 0 partial and 6 no. [ev-1751]
Client profile as published
- Client
A leading North American department store retailer
(the vendor's description; the vendor does not name the client)- Segment
- Enterprise omnichannel
- Region
- United States
- Channels
- not stated
- Size indicators
One of the largest department stores in the US
The client description and size indicators are quoted from the source; segment, region and channels are this site's classification. [ev-1751]
Systems in scope
- WMS (warehouse management system: software that runs receiving, storage, picking and shipping inside a distribution center.) (Manhattan Active Warehouse Management): named in the title, Summary and Solution sections
- Integrations (goods-to-person robotics, pocket sorter, auto boxer, auto bagger and enterprise systems): named in the Summary and Solution sections (Automation and enterprise integration)
Where the source names each system is quoted or summarised from the case page. [ev-1751]
Problem as stated
To reach 800,000 units a day at peak, the retailer was building a new automated distribution center of about 3 million sq. ft. It needed a warehouse management platform connected to goods-to-person robots, sorters and packing machines and to its enterprise applications, able to serve several brands as it grew. [ev-1751]
required a modern warehouse management platform(quoted from the source)
Approach
- Testing types
- functional (main scope: functional)
- Team shape
- not stated
- Duration
- not stated
- Engagement model
- not stated
- Tooling named in the source
- none named
Metrics claimed
| Metric | Value | Unit | Claimed by | Verifiable | Evidence |
|---|---|---|---|---|---|
| average fulfilment time | <1 day | days | vendor | no | ev-1752 |
| throughput uplift from warehouse automation | +60 | % | vendor | no | ev-1753 |
| order-picking accuracy | 100 | % | vendor | no | ev-1754 |
| peak-season throughput the client needed | 800,000 | units per day | vendor | no | ev-1755 |
| distribution center investment | around $700 million | USD | vendor | no | ev-1756 |
| distribution center floor area | around 3 million | sq. ft. | vendor | no | ev-1756 |
What the case does not say
- Measurement method.
- Duration over which the metric held.
- Team size on both sides.
- Cost.
- What was out of scope.
- Whether the client is still a client.
- Date of the work.
Reading notes for a buyer
This case speaks to the scenario “OMS (order management system: software that routes, splits and tracks customer orders across stores, warehouses and carriers.) or WMS replacement” and feeds dimension D2 (Retail system coverage) of the methodology. A question to put to Zensar:
Which test types made up the end-to-end QA for the warehouse platform and robotics integrations, and was peak daily volume tested before go-live? [ev-1751]
Source and verification
- Source
- Manhattan Active WM Implementation & Warehouse Automation
- Published
- not dated by the vendor
- Verified
- 2026-10-30
- Evidence grade
- secondary
- Corroborating sources
- none found
| Id | Claim | Source | Class | Grade | Published | Verified |
|---|---|---|---|---|---|---|
| ev-1751 | Leading US Department Store Modernizes Distribution Center Operations with Manhattan Active® Warehouse Management and Integrated Automation | Manhattan Active WM Implementation & Warehouse Automation | vendor-case-study | secondary | 2026-10-30 | |
| ev-1752 | <1 day Average fulfilment from -1.5-2 days | Manhattan Active WM Implementation & Warehouse Automation | vendor-case-study | secondary | 2026-10-30 | |
| ev-1753 | +60% Throughput uplift - warehouse automation impact | Manhattan Active WM Implementation & Warehouse Automation | vendor-case-study | secondary | 2026-10-30 | |
| ev-1754 | 100% Order-picking accuracy | Manhattan Active WM Implementation & Warehouse Automation | vendor-case-study | secondary | 2026-10-30 | |
| ev-1755 | The client needed a throughput of 800,000 units per day during peak season and was therefore commissioning around $700M distribution center spanning around 3 million sq. ft., and needed a modern warehouse management platform. | Manhattan Active WM Implementation & Warehouse Automation | vendor-case-study | secondary | 2026-10-30 | |
| ev-1756 | One of the largest department stores in the US commissioned around $700 million distribution center spanning around 3 million sq. ft. and required a modern warehouse management platform. | Manhattan Active WM Implementation & Warehouse Automation | vendor-case-study | secondary | 2026-10-30 |
Vendor profile: Zensar. System facet: OMS and WMS testing vendors.
Positions on this page are computed from the methodology published at /methodology/ and from the evidence records linked on this page. Case study figures are the vendor's or the client's claims as published at the linked source; the "verifiable" column states what this site could check. The site does not recommend vendors, does not accept paid placement and does not publish rates. Last computed: 2026-11-03.
Published by the editor of retailqavendors.com. Last reviewed .